TechSphere is committed to providing high-quality digital services and content. This Refund Policy outlines the conditions under which refunds may or may not be granted. By using our services, you agree to the terms outlined in this policy.
1. General Refund Policy
Since TechSphere provides digital content and services, refunds are generally not available once access has been granted or services have been delivered. However, refunds may be considered under specific conditions outlined below.
We recommend reviewing our service descriptions carefully before making a purchase or subscribing to any paid service. If you have any questions about our offerings, please contact us before making a payment.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
2.1 Technical Issues
If you are unable to access purchased content or services due to a technical error on our side, and we are unable to resolve it within 7 business days, you may request a refund.
Issues caused by user-side technical limitations (e.g., outdated browsers, incompatible devices) do not qualify for a refund.
2.2 Duplicate Payment
If you were charged twice for the same service, you may request a refund for the duplicate charge.
2.3 Service Not Delivered
If a paid service you purchased was never provided due to an issue on our end, and we cannot deliver it within the agreed timeframe, you may be eligible for a full refund.
2.4 Unrecognized transactions
If you notice an unauthorized charge on your payment method, please report it to us immediately. After verification, we may issue a refund if the charge was unauthorized and was not made from your registered account.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
Change of mind – If you no longer wish to use the service after purchasing it.
Partial use of service – If you have used a portion of the service, refunds will not be granted for unused portions.
Subscription-based services – If you cancel your subscription mid-term, you will not receive a refund for the remaining period.
Failure to meet system requirements – If you are unable to use a service due to your own device or internet limitations.
Refund requests beyond the allowed period – Refunds must be requested within 14 days of purchase, unless otherwise specified.
4. Subscription Cancellations & Refunds
If you subscribe to a recurring service, you may cancel at any time, but refunds will not be issued for the current billing period. Once canceled, you will not be charged for future billing cycles.
To cancel a subscription, follow these steps:
Log in to your account.
Navigate to the Billing & Subscription section.
Click Cancel Subscription before the next billing cycle.
If you need assistance, contact our support team.
5. How to Request a Refund
To submit a refund request, please contact us at info@techsphere.com with the following details:
Your full name
The email address associated with your purchase
The transaction ID or payment receipt
A brief description of the issue
Refund requests are reviewed on a case-by-case basis and will be processed within 7-10 business days if approved.
6. Processing Time & Payment Method
Approved refunds will be issued to the original payment method used for the transaction.
Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
7. Dispute Resolution
If you have any concerns regarding a refund, we encourage you to contact us first before initiating a chargeback or dispute with your payment provider. We will do our best to resolve any issues amicably.
8. Changes to This Refund Policy
TechSphere reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services after any modifications constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about our Refund Policy, please contact us:
TechSphere
Address: 45A Dulwich Village, London SE21 7BN, United Kingdom
Phone: +44 208 488 1111
Email: info@techsphere.com